This policy sets out the basis on which any personal data we collect from you, or that you provide to us, in relation to our website at www.ehreproductions.com will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. We are the data controller for the purpose of the Data Protection Act 1998.
Information we may collect from you
We may collect and process the following personal information about you:
Information that you provide by completing our booking form. We may also ask you for information when you report a problem with our website.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our website including, but not limited to, traffic data, location data and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We do not retain any personal information recorded from any social media app unless otherwise stated.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Our cookies are used to remember your search settings and to allow you to add comments to this website. The only way to stop these cookies being set is to choose to not use this website.
We use Google Analytics cookies to compile website statistics on visitors to our website. Such analysis includes information on how visitors access the website, the amount of time spent on the website, and what pages are visited.
Where we store your personal data
All information you provide to us is stored on our secure servers. You are responsible for keeping your password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website and any transmission is therefore at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Our website may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Cancellations and Refund Policy
In order to guarantee the booking, the client must provide a deposit (50% of the package price) at the time of contract signing. This will guarantee us to provide services for your event. The remaining 50% of the booking is due one week (7 days) before the event date.
If you decide to cancel services with us for whatever reason, our deposit is non-refundable. Once the booking is paid in full (7 days prior to the event) if the event is canceled for whatever reason, a refund of the remaining 50% of the package will be at the discretion of Ehre Productions. The 50% deposit will be non-refundable.
If for whatever reason your event date needs to be rescheduled, we will do everything in our power to work with your new date at no extra charge. If the new date conflicts with the date already booked with us, we apologize for the inconvenience but must honor bookings on a first-come, first serve basis. If we are unable to re-book your event, due to conflict, the deposit is non-refundable.
Pictures taken by Ehre Productions will be used for marketing purposes and social media. By default customers are agreeing to this. If customers do not wish us to use their photos then the request has to be made in writing.